It is common to commit mistakes when starting a new business or running a business. Snow removal is an unpredictable business. You have to be careful when offering snow removal service. If you wish to learn about other snow removal service providers, check Smoval website. We also explained some common mistakes not to commit while snow removal services in the form of a full list here. Ensure to read to get a better idea about snow removal business and services.
- Missing to document important details: It is risky to run an ice and snow management company as it is associated with slide and fall lawsuits. It is important to document everything and whenever you offer services for your customers. This way, you can keep the liabilities down. Some of the important points to document are time, who cleared walkways and parking lots, and weather and date conditions.
- Missing to document follow-up and pre-season visits: It is important to note down the time immediately when you or your team members arrive to plow the snow or reapply salt. You should also note the date, what work you did, and who did the service. You have to follow the same pattern for pre-season visits. If you have promised to do follow-up visits for your clients, ensure to do that without fail. If you miss, you will be charged for any slip and fall accidents happening in that region.
- Failing to keep up the promise: Before signing the contract, you would have promised to offer various services to your clients. It is important to document all the promises and follow regularly. Most contractors promise several services but do only one or two. If you have promised to clear the parking area by 6.00 AM, then it should be done as promised. Do not give more work to the team members. Just think about what could be done and assign work accordingly. Some companies will take up more commitments and end up failing to work as committed. If you miss to clear the parking lot or the workers could not start their shift, there are chances to face an irritated property manager.
- Omitting important language in the contract: It is recommended to add necessary points in the contract and get it signed by the property manager. Both parties should sign and manage the checklist. Some of the important points to include in the contract are as follows:
I. How long is the contract valid? The dates should be mentioned clearly like November 1, 2017 to April 1, 2018.
II. Ensure to include Force Majeure or Acts of God events in the contracts. It is not possible to control these issues as Mother Nature acts on her own. Control the level of responsibility you take during these situations.
III. Do not utilize language that makes the manager expect to clear in unrealistic situations. For example, if the storm is strong till 8.00 AM, you cannot guarantee for bare pavements.